Last update Jan. 30, 2025
How to protect myself?
To enhance privacy and security while using AliExpress, consider the following best practices.
- Use strong passwords and change them regularly.
- Enable two-factor authentication if available.
- Review privacy settings regularly to understand data sharing.
- Be cautious of deals that seem too good to be true.
- Report any suspicious activity or communications to AliExpress.
How can I delete my data?
You can request the deletion of your account and associated data through customer support.
- Log in to your account and navigate to account settings.
- Select the option for deleting your account and confirm.
- Contact customer support for assistance if needed.
Historical privacy concerns
AliExpress has faced criticism concerning data handling practices, with particular scrutiny on data sharing with parent company Alibaba.
- Concerns over the scope of data shared with Alibaba and third-party partners.
- Instances of security vulnerability reports leading to unauthorized access.
- Controversies over compliance with international privacy regulations.
What data are collected?
AliExpress collects a range of personal and transaction-related information to facilitate buying and selling on the platform.
- Personal information including name, address, and contact details.
- Payment information processed through secure channels.
- Order history and browsing behavior for customer support and analytics.
How are my data used?
Collected data is utilized to enhance user experience, facilitate transactions, and communicate offers.
- Used to process orders and manage returns.
- Shared with sellers to facilitate transaction completion.
- Utilized for promotional emails and personalized recommendations.
What happens when I sign up?
Signing up requires providing personal information which is stored for account management and transaction history.
- You must provide a valid email and create a password.
- Account is linked to your shopping history and preferences.
- You may receive marketing communications upon signup.
How does AI personalize my experience?
AI mechanisms tailor the shopping experience based on individual preferences and behaviors.
- Personalized product recommendations increase relevance.
- Dynamic pricing based on market trends and user activity.
- AI-driven search suggestions enhance product discovery.
Is my data used to train AI models?
User data may be aggregated and anonymized for AI model training.
- Personal information is not directly used without consent.
- Aggregated data can help improve recommendation engines.
- User interactions may guide enhancements in AI performance.
Does this service use AI?
AliExpress utilizes AI technologies for various enhancements throughout the platform.
- AI algorithms recommend products based on user behavior.
- Chatbots assist in customer service scenarios.
- AI is used to optimize logistics and supply chain management.
How does this service handle government data requests?
AliExpress complies with legal requests from governments in line with applicable laws and regulations.
- Data may be shared with law enforcement if required by local laws.
- Users are generally informed of government requests unless prohibited.
- Cooperation with authorities is limited to what is necessary for legal compliance.
How is my data protected from breaches?
The platform takes several proactive measures to guard against data breaches.
- User data is encrypted both at rest and in transit.
- Access controls limit who can view and manage data.
- Users are advised to use strong, unique passwords.
What security standards does this service use?
AliExpress implements multiple security measures to protect consumer data and transactions.
- Utilizes SSL encryption to protect data transmission.
- Regular security audits and compliance checks.
- Fraud detection systems in place to identify and mitigate risks.