Last update Jan. 30, 2025
How to protect myself?
To safeguard your privacy and security on Blizzard services, follow these best practices.
- Enable two-factor authentication on your Battle.net account.
- Regularly update your password and use strong, unique passwords.
- Be cautious of phishing attempts; only access official Blizzard sites.
- Review privacy settings often to manage data sharing preferences.
How can I delete my data?
Users can request the deletion of their account, which includes the removal of personal data.
- Go to the Battle.net account settings.
- Select 'Account Details' and follow the prompts for account closure.
- Deletion may lead to loss of access to purchased games.
Historical privacy concerns
Blizzard has faced scrutiny over data handling practices and security measures in the past.
- 2019 data breach revealed personal information of over 1.4 million users.
- Concerns about server security and data encryption were raised.
- Legal scrutiny regarding account sharing and data harvesting practices.
What data are collected?
Blizzard Entertainment collects user data for account management, game features, and community interactions.
- Account information including Battle.net ID, email, and payment data.
- Gameplay data such as performance statistics and preferences.
- Communications and interactions within Blizzard services.
How are my data used?
The data collected is primarily used to enrich user experience and provide customer support.
- To personalize game experiences and improve services.
- For customer support inquiries and account recovery.
- For advertising and marketing relevant products to users.
What happens when I sign up?
During signup, users are required to provide personal information to create a Battle.net account.
- Email verification is required to activate your account.
- You must agree to the terms of service and privacy policy.
- Optional account verification via phone number may be requested.
How does AI personalize my experience?
Blizzard employs AI to enhance user engagement and tailor game experiences.
- AI analyzes player behavior to suggest games or features.
- Personalized recommendations based on past gameplay.
- Dynamic adjusting of game difficulty based on performance.
Is my data used to train AI models?
Blizzard states that player data may be utilized for improving AI systems yet prioritizes privacy.
- Aggregated gameplay data might be analyzed to improve AI performance.
- No personal messages or identifiable data are used.
- Complies with privacy regulations when using data for AI training.
Does this service use AI?
Blizzard incorporates AI technologies for various purposes including player experience enhancement.
- AI is used for game design and balancing.
- Utilizes machine learning for anti-cheat and player behavior analysis.
- AI aids in automated customer service responses.
How does this service handle government data requests?
Blizzard complies with lawful requests from government agencies regarding user data.
- Data is only shared if required by law.
- They seek to notify users of such requests where permissible.
- Legal compliance processes are in place to manage these requests.
How is my data protected from breaches?
Blizzard takes measures to guard against data breaches but has faced challenges in the past.
- Employs firewalls and intrusion detection systems.
- User account monitoring for suspicious activity.
- Continuous updates to security protocols and systems.
What security standards does this service use?
Blizzard implements various security measures to protect user data and provide a safe gaming environment.
- Utilizes encryption for user data during transmission.
- Two-factor authentication option available for added security.
- Regular security audits and compliance with international standards.