Last update Jan. 15, 2025
How to protect myself?
Tips to enhance privacy and security while using Jira.
- Enable two-factor authentication to secure your account.
- Regularly review project and user access permissions.
- Be cautious with third-party integrations and validate their security practices.
- Avoid storing sensitive information in public project comments or descriptions.
What happens when I sign up?
Jira collects basic details during account creation.
- You provide your email address and password during sign-up.
- Jira collects metadata like device and IP address for analytics and security.
- Additional team and project data is collected during setup.
Who can access my data?
Access to Jira data is limited based on user permissions.
- Project data is accessible only to team members with appropriate permissions.
- Admins can manage user access and control visibility within teams.
- Atlassian employees may access data for troubleshooting under strict controls.
How long is my data stored?
Jira retains data as long as the account or subscription is active.
- Data is retained as long as your account or subscription remains active.
- Deleted data may persist temporarily in backups for recovery purposes.
- Atlassian retains minimal data to comply with legal obligations.
How can I delete my data?
Jira allows admins to delete accounts and associated data.
- Go to 'Settings' > 'User Management' and remove users or accounts.
- Project admins can delete specific project data like issues and comments.
- Contact Atlassian support to request complete account or data deletion.
How are my data used?
Jira collects data to provide collaboration and project management services.
- Data is used to provide features like issue tracking and project collaboration.
- User activity and metadata are analyzed to improve platform performance.
- Aggregated, anonymized data may be used for analytics and marketing.
Are there ethical concerns with the service's AI implementation?
Ethical concerns exist with AI automation in Jira.
- Automated actions may introduce errors or biases in project workflows.
- Transparency in AI-driven reporting and recommendations is essential.
- Atlassian commits to ethical and user-centric AI development.
Does this service use AI?
Jira uses AI for features like automation and reporting.
- AI powers features like automation for workflows and issue tracking.
- AI-driven reporting provides insights into project performance.
- Machine learning models are used to enhance platform usability.
Does this service support two-factor authentication?
Jira supports two-factor authentication for account security.
- Two-factor authentication (2FA) can be enabled via Atlassian account settings.
- Options include TOTP apps or email-based authentication codes.
- 2FA reduces the risk of unauthorized access to your account.
What encryption methods does this service use?
Jira uses advanced encryption protocols for data security.
- Data in transit is encrypted using TLS.
- Stored data is protected using AES-256 encryption.
- Encryption keys are managed securely to prevent unauthorized access.
Is my data secure?
Jira employs security measures to protect project and user data.
- Data in transit is encrypted using HTTPS.
- Regular security audits and compliance certifications ensure data protection.
- Two-step verification is available to enhance account security.