Last update Jan. 28, 2025
Quick Links
How to protect myself?
To use SmartThings securely, enable multi-factor authentication, review device permissions, and monitor activity logs regularly.
- Enable two-factor authentication for added account security.
- Regularly review device permissions in the SmartThings app.
- Monitor activity logs for unusual device behavior.
How can I delete my data?
To delete your data, you can request account deletion through Samsung’s privacy portal or the SmartThings support page.
- Submit a data deletion request at https://account.samsung.com/membership/pp.
- Understand that certain data may be retained for compliance purposes.
- Ensure that all connected devices are unlinked before deletion.
What happens when I sign up?
When you sign up for Samsung SmartThings, the service collects your email address, phone number, and device details to create your account and link your smart devices.
- Your email and phone number are required for account creation.
- Device information is collected for compatibility and integration.
- Optional profile details like name and photo can be added.
What data are collected?
SmartThings collects personal data, device usage data, and smart device activity logs to provide and enhance its services.
- Personal details: email, phone number, and profile data.
- Device information: connected devices, usage statistics, and status updates.
- Activity logs: automation triggers, schedules, and device actions.
How are my data used?
Data is used to manage connected devices, provide personalized services, and improve the SmartThings platform.
- Device data is used to ensure seamless automation and compatibility.
- Activity logs help diagnose issues and improve system performance.
- Anonymized data may be used for research and development.
Does this service use AI?
Yes, Samsung SmartThings uses AI for automation, predictive analysis, and personalized smart home recommendations.
- AI automates tasks based on your routines and preferences.
- Predictive analysis improves device interoperability and efficiency.
- Personalized recommendations enhance your smart home experience.
Is my data used to train AI?
Samsung may use anonymized data to train AI models and improve SmartThings’ predictive capabilities.
- Data is anonymized before being used for AI improvements.
- Your device-specific data is not directly used for external training.
- AI development focuses on improving user automation and integration.
What AI methods are used?
SmartThings employs machine learning and pattern recognition to provide predictive automation and smart alerts.
- Machine learning automates recurring tasks based on usage patterns.
- Pattern recognition identifies anomalies in device performance.
- AI models suggest new automations and device groupings.
Are my data secure?
Samsung SmartThings uses encryption, secure cloud storage, and regular security audits to protect user data and devices.
- Data in transit is secured with HTTPS encryption.
- Cloud storage for device data is protected by advanced access controls.
- Regular security updates mitigate vulnerabilities.
What security standards does this service use?
Samsung adheres to global security standards, including ISO 27001 and GDPR compliance, to ensure user data protection.
- ISO 27001-certified infrastructure secures your data.
- GDPR compliance ensures strict data privacy for European users.
- Multi-layered authentication secures device access.
How does the service handle breaches?
Samsung has a robust incident response plan to handle breaches, notify affected users, and take corrective action.
- Affected users are notified promptly of any breaches.
- Incidents are thoroughly investigated and resolved.
- Post-incident reviews improve future security measures.