Last update Jan. 28, 2025
How to protect myself?
Users can take steps to enhance their Zoho account security through various settings and best practices.
- Enable multi-factor authentication for enhanced security
- Regularly review and update connected app permissions
- Set up strong, unique passwords for Zoho services
- Monitor activity logs for suspicious login attempts
What data are collected?
Zoho collects data to provide a variety of business solutions, including customer relationship management and cloud services.
- Personal information (name, email, phone number)
- Business data related to CRM, emails, and stored files
- Location data based on user interactions
- Usage analytics and logs for service improvement
How are my data used?
Zoho uses collected data to offer services, enhance user experience, and comply with regulations.
- Data is used to provide cloud-based productivity tools
- Used for account management and security monitoring
- Personalized services based on feature usage
- Data is not sold to third parties
What happens when I sign up?
Signing up for Zoho requires creating an account and agreeing to their privacy and service policies.
- Users must provide personal details such as email and phone
- Option to connect to third-party integrations
- Data may be shared across Zoho's suite of apps
- Privacy settings can be customized upon sign-up
How can I delete my data?
Users can request deletion of their data via the privacy settings or by contacting support.
- Navigate to Account Settings > Privacy Controls
- Request data deletion via the Zoho support portal
- Account deletion may take several days to process
Historical privacy concerns
Zoho has maintained a strong privacy stance, with no major data breaches reported.
- Zoho avoids selling user data to third parties
- Occasional concerns about third-party integrations
- No known significant data leaks in recent years
How does AI personalize my experience?
Zoho uses AI to offer smart recommendations and automate repetitive tasks.
- Smart email categorization and reminders
- Personalized dashboard insights based on activity
- Task automation to reduce manual effort
Is my data used to train AI models?
Zoho primarily uses anonymized data to improve AI models and enhance user experience.
- Aggregated data is used to refine AI suggestions
- Customer-specific data remains protected
- Users can opt out of AI-driven personalization
Does this service use AI?
Zoho leverages AI to provide intelligent automation and analytics for businesses.
- AI-powered insights for sales and marketing
- Automated customer support responses
- Smart predictions and forecasting tools
What security standards does this service use?
Zoho employs industry-standard security measures to safeguard customer data and services.
- Data encryption both in transit and at rest
- Multi-factor authentication (MFA) support
- ISO 27001 certified for information security
- Strict internal access control policies
How does Zoho handle government data requests?
Zoho follows legal procedures when responding to government requests and maintains transparency.
- Strict review process for government data requests
- Users are notified whenever legally permitted
- Data is disclosed only when legally required
How is my data protected from breaches?
Zoho has robust security measures to prevent unauthorized access and data breaches.
- Proactive monitoring of potential security threats
- Regular security audits and penetration testing
- Incident response measures in place